Returns, Exchanges & Refunds
We want every customer to feel confident when ordering from Working Dog Food Co.™. Here’s everything you need to know about returns, exchanges, damaged goods and order issues.
Changed Your Mind?
We offer a no-quibble 14-day money-back guarantee. Upon receipt of your return, we will refund the value of the goods in full.
Please note: All returns must be unused and in their original packaging. You must enclose a copy of your original invoice as proof of purchase.
Return shipping charges will not be refunded. All return goods remain your responsibility until received by us.
We recommend using an insured delivery service. We can arrange collection for £12.50 plus VAT, £15 inc. VAT, for Mainland UK shipping areas only.
Our Error?
Yes, even we can make mistakes. Please contact us to arrange for incorrect goods to be collected.
You will be asked for full details of the problem. Upon receipt of your return, we will process a replacement order to your requirements.
If the exchange is urgent, please contact our office on 01443 555046 to process a new order.
Please note: Goods must be unused, in their original packaging, and returned with a copy of your original invoice.
Exchange?
Goods may be returned for exchange within 14 days. Upon receipt of your return, we will process a replacement order to your requirements.
Please note: Goods must be unused and in their original packaging. An additional shipping charge for replacement goods will apply.
You must enclose a copy of your original invoice as proof of purchase. Return shipping charges will not be refunded.
We can arrange collection for £12.50 plus VAT, £15 inc. VAT, for Mainland UK shipping areas only.
Immediate Exchange?
Contact us to process a new order. You will be charged for your new order, and a refund will be processed once your returned item has been received.
Please note: All returns must be unused and in their original packaging. You must enclose a copy of your original invoice as proof of purchase.
Return shipping charges will not be refunded, and all return goods remain your responsibility until received by us.
Faulty Products Within 30 Days?
Please contact us to arrange collection of a faulty product. You will be asked for your original order or invoice number and full details of the problem.
Upon receipt, we will usually replace, repair or offer a full refund.
Please note: You must enclose your original invoice, or a photocopy, as proof of purchase.
Faulty Products Older Than 30 Days?
Please contact us to arrange collection of the product so it can be inspected.
Products found to be faulty following inspection will then be refunded, repaired or replaced where appropriate.
It may be necessary to return the product to the original manufacturer to determine whether it is faulty.
Please have your original order or invoice number to hand, along with full details of the problem.
Goods Damaged in Transit
Any goods received in a damaged condition must be reported to our returns team within 24 hours, including photos of the damaged goods.
Order Shortages
If any items are missing from your order, please let us know within 24 hours so our team can investigate and help resolve the issue as quickly as possible.